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FAQ
Frequently Ask Questions
We have a dedicated team responsible for services repair, the team are stationed in our exchange across the country for quick response and works on a shift basis
The official working hours is from 8:00 AM to 4:00 PM (Monday to Friday), however our sales outlets work from 8:00AM to 8:00PM everyday while technician works on shift duties to respond to faults as reported
The usage report will be provided upon Request
Yes, please call 1311 or visit any outlets to claim for refund
Please call +220 4229979 or email fibre@gamtel.gm
Gamtel have a special installation package, customer is advised to use Gamtel authorized router for compatibility issue